Qyndra

Support

Something not working, or an idea for the game? Write to hello@qyntus.com. Please include your device model, its iOS or Android version, and what happened.

Questions

I bought a realm but it is locked. How do I restore it?

Open Settings and tap Restore purchases, signed in with the same Apple ID or Google account you bought it with. Purchases also restore automatically when the app starts with a connection.

Is my progress saved? Can I move it to a new phone?

Progress is saved on your device. There are no accounts yet, so progress does not move to a new phone or survive deleting the app. Purchases do move: restore them on the new device.

How do streaks and streak freezes work?

Finish the Daily Rune on consecutive days to grow your streak and its Ember bonus. A streak freeze covers one missed day and is used automatically. You start with one, can earn more with Embers in the app, or get a pack in the shop.

What are Embers for?

Embers buy streak freezes and cosmetics in the Forge, such as rune colours and animated board trims. They never make levels easier or change your score.

Do I have to watch ads?

No. Ads only play when you tap a "watch" button for a reward you choose, such as doubling a day's Embers. There are no banners or pop-up ads. To change your ad privacy choices, open Settings → Ad privacy choices (shown where the law requires it).

A level feels impossible.

Every level is checked by a solver and can be cleared without paying. Press and hold a well to see where its runes land. After a missed goal, you can also choose to watch a video to see the best line, tap by tap.

How do I get a refund?

Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, Google Play through your order history in the Play Store.